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FAQ

General Questions

What is JORD Golf?

JORD Golf is a premium golf lifestyle brand redefining tradition. We combine timeless aesthetics with innovative materials like cactus leather, apple leather, and pineapple fiber. Our designs are crafted for the modern golfer who values performance, sustainability, and standout style.

Where are your products made?

Our materials are sourced globally, and our products are designed in the USA. We partner with specialized manufacturers that align with our values of craftsmanship and sustainability.

What makes JORD Golf different from other golf brands?

JORD Golf fuses premium design with innovative, sustainable materials not seen in traditional golf gear. We prioritize both performance and elevated design—from bags made with plant-based leathers to apparel built for comfort and weather resistance. Our aesthetic and material choices set us apart.

Products & Materials

What is cactus leather, and why use it in golf gear?

Cactus leather is a durable, plant-based alternative to animal leather. It’s eco-friendly, lightweight, and offers excellent resistance to wear and weather—perfect for golf bags and accessories.

Is cactus or apple leather as durable as traditional leather?

Yes. These materials are engineered for performance and longevity. They’re tested to endure outdoor conditions while maintaining their look and feel over time.

What is TideLock Technology?

TideLock Technology is our proprietary waterproof and UV-resistant coating applied to select JORD Golf products—specifically our hats and apparel—to keep you dry, protected, and comfortable on the course.

Are your golf bags waterproof?

Our golf bags have a waterproof coating, which provide high-level water and UV resistance. While not submersible, they can withstand rain and wet conditions to keep your gear safe and dry.

Can I customize or embroider a golf bag?

Yes! We offer custom embroidery for golf bags. Please note that personalized bags typically take an additional 7–10 business days before shipping.

Care & Mantainance

How do I clean my JORD Golf bag or accessories?

Wipe with a damp cloth and mild soap if needed. Do not machine wash or submerge. Avoid harsh cleaners or abrasives that could affect the material finish.

Will the color fade over time?

Our materials are crafted to resist UV fading. With proper care, your gear will maintain its quality and style over time.

Orders & Shipping

Do you offer free shipping?

Yes—free standard shipping is available within the continental U.S. on all orders over $100.

How long will it take to receive my order?

Orders typically ship out within 2–5 business days. U.S. delivery takes about 3–7 days depending on your location. If your order includes custom embroidery, please allow an additional 7–10 business days for processing.

Can I track my order?

Absolutely. You’ll receive a tracking number via email as soon as your order ships.

Returns & Warranty

What’s your return policy?

We accept returns within 30 days of purchase for unused items in original packaging. Some products may be subject to a 10% restocking fee, especially if personalized. Custom embroidered items are final sale unless defective.

Do your products come with a warranty?

Yes. All JORD Golf products include a 1-year limited warranty covering manufacturing defects. For any issues, contact our support team—we’re here to help. Warranty returns may also be subject to a 10% restocking fee, depending on the condition of the item.

Community & Contact

How do I become an ambassador or collaborator?

We're always looking to partner with passionate golfers, content creators, and community leaders. Reach out through our contact page with your story and links—we’d love to hear from you.

How can I contact support?

Email us anytime at support@jordgolf.com or use the contact form on our website. We aim to respond within 24 hours, Monday–Friday.

Get in touch

Have questions about your order, or a general enquiry?

Contact us at support@jordgolf.com